Frequently Asked Questions
- We can only give you access to our wholesale price list when you have an account with us.
- Please fill out the application form here
- Setting up an account with us is easy!
- In most regions you will also need a tax number. If you are still in the founding or planning phase, just give us a call, 800-603-2662 ext.4 and we can let you know what will be needed to set up an account.
- Go directly to the application form here
- To submit an order, you need to have a wholesale account with Balboa Manufacturing. Orders can be submitted:
- Online
- By phone, 800-603-2662 ext.4
- Fax, 858-715-0066
- And email, info@balboamfg.com
- If you have a wholesale account, please contact your rep for a username and password at 800-603-2662 ext.2.
- Balboa Wholesale has an opening order minimum of $250.
- Our minimum re-stock order is $150. If the re-stock order is less than $150, there will be a $10 fee.
- All ZAN® orders require a Minimum Quantity of 12 pcs per sku.
- All Bobster® orders require a Minimum Quantity of 6 pcs per sku.
- Any orders that do not meet our inner pack requirements mau be subject to an additional fee.
- This is not applicable for custom orders. Please refer to the services tab to learn more about the conditions for custom orders.
- Balboa Manufacturing sells products by inner packs and Master Case packs.
- Any orders that do not meet our inner or Master Case pack requirements may be subject to an additional fee.
- The number of pieces in a case varies from style to style and from size to size.
- You can ask one of our friendly customer service representatives for more information by either calling 800-603-2662 ext.4 or emailing info@balboamfg.com
- UNITED STATES
- Credit Cards: Master Card, Visa, American Express, Discover
- UPS COD: Company check (requires pre-approval) or certified check.
- Net 30: Open In-House terms by filling out an application. Contact customer service, 800-603-2662 ext.4, for more details. Credit application required.
- Cash
- Outside the United States: Wire Transfer only.
Return and Damaged Goods Policy for Balboa Manufacturing Co. LLC
Introduction
At Balboa Manufacturing Co. LLC, we strive to ensure that our products meet the highest standards of quality. If you encounter any issues, our return and damaged goods policy is designed to assist you.
- Limited Lifetime Warranty on defects in materials and workmanship.
- Returns must be accompanied by a Return Authorization Number (RA #).
- Goods may be returned or exchanged within 30 days of purchase. (Some exclusions apply)
- A 30% restocking fee applies to returns and exchanges.
- All products are warranted to be free from defects in materials and workmanship.
- The warranty does not cover normal wear and tear, abuse, or soiling not caused by Balboa Manufacturing Co. LLC.
- We reserve the right to repair or replace any defective item.
- Defective goods must be returned within 7 days of delivery with the original invoice for replacement or credit.
- All returns must include a RETURN AUTHORIZATION NUMBER (RA #) or they will be returned to the sender.
- Obtain an RA # by contacting customer service at 800-603-2662, option 4, or via email at CustomerService@balboamfg.com.
- Include the RA # on the outside of the box and on any corresponding paperwork.
- RA #s are valid for 14 days from the date of issue; returns received after this period will be refused.
- Returned items must be unused and in original condition. Damaged packaging, customer-added labels/tags, or missing components will result in the return being donated or destroyed at our discretion, with no credit issued.
- Contact Us: Reach out to customer service for an RA #.
- Prepare the Package: Include the original invoice and mark the RA # on the box and paperwork.
- Ship the Package: Send the package prepaid and insured to Balboa Manufacturing Co. LLC. We are not responsible for items lost or damaged in transit.
- Phone: 800-603-2662, option 4
- Email: CustomerService@balboamfg.com.
- Return Address:
7222 Opportunity Rd.
San Diego, CA 92111
(Write RA # on the box)
- Returns are not accepted for closeouts, discontinued, special-order items, or promotional items.
- Items must be in original, unused condition with all components and packaging intact.
- For international returns, please contact customer service for specific instructions and potential additional requirements.
- What is covered under the warranty?
- How do I obtain an RA #?
Defects in materials and workmanship are covered. Normal wear and tear, abuse, or soiling are not covered.
Contact our customer service at 800-603-2662, option 4, or email us at CustomerService@balboamfg.com.
- For more information on our MAP policy please email map@balboamfg.com
- All customers must agree to abide by our MAP policy prior to shipment of first order.